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As governments implement comprehensive Homeland Security
strategy, agencies and organizations must reassess their
institutional capabilities and develop improvement strategies.
Existing programs need to be evaluated and amended and
new approaches must be instituted. ICF International helps
managers:
- assess the strengths and weaknesses of organizations
- determine the most effective strategies for change
- align business processes, resources, and people to support the organizational mission
- motivate staff to perform heroically under the strain of constant stress
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Using its Comprehensive Emergency Management Evaluation system,
ICF International analyzes your organization's readiness and
identifies necessary steps to implement new or improved emergency
management capabilities for preparedness,
response
and recovery, mitigation,
and prevention.
Our experience in organizational improvement includes:
Our Approach
 ICF International helps government leaders and managers identify
key leverage points and potential obstacles within organizations
to develop realistic plans for accomplishing goals. Our advice
and intervention strategies are based on ICF International's
four-part organizational model, ASPIRE®,
that recognizes the integral relationship of each organization's
unique missions, culture, business processes, and capital
infrastructure in implementing effective and sustainable change.
By customizing our solutions to each organization's unique
attributes, our advice and tools are compatible with the organization's
operating environment and are more likely to "stick"
throughout the transition.
Our Services
ICF International provides support services in organizational
development and change management that help managers deal
with the challenges of change. Our organizational assessment
methods can identify the islands of stability upon which stable
growth can be built. We review existing business processes
for their alignment with the defined vision and for hidden
efficiencies that can be exploited quickly and effectively.
Our process mapping and analysis techniques can lead to more
efficient work efforts and more effective information flows
throughout the organization.
We analyze organizational culture to determine how leadership,
training, rewards, and customer focus are shaped to enable
the successful accomplishment of organizational goals. We
also benchmark against other organizations to obtain insights
that can translate directly into real value.
Our collaboration and team-building experts facilitate consensus
building and help groups align their individual views with
organizational directions. We build linkages among your organization's
knowledge workers-including links to your allies, customers,
and even your competition.
ICF International helps create a link between the present and
future vision by investing in enhanced learning and innovative
thinking and by encouraging and managing an entrepreneurial
spirit within all your knowledge workers
Learn more about our comprehensive Change
Management services.
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SELECTED PROJECTS |
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DETAILS OF SELECTED PROJECTS |
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Organizational Assessment
of Emergency Planning and Response Functions,
U.S. Department of Health and Human Services (HHS)
ICF International analyzed the organization's emergency
response role and identified options to improve
the lines of authority, including reorganization
and other means of institutionalizing authority.
We examined the U.S. Department of Health and
Human Services' roles in emergency preparedness;
existing relationships (processes, structures,
authority, and communication) among senior management;
and the integration and use of elements of the
Commissioned Corp system in emergency response,
to recommend options for refinements and improvements.
Change Management Tools for
Supervisors, U.S. Federal Law Enforcement Agency
ICF International developed a toolkit to help supervisors
and employees deal with the momentous changes
facing them in the current federal reorganization.
We conducted a needs assessment through interviews
and focus sessions to identify areas of concern.
The needs assessment was supplemented by a benchmarking
study of a dozen organizations that have faced
similar changes in organizational mission and
workforce restructuring. We incorporated the recommendations
into the toolkit to provide supervisors with the
necessary tools to help employees transition successfully
to new realities.
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Management Review and Productivity
Improvements, U.S. Federal Law Enforcement Agency
ICF International was commissioned to recommend enhancements
to the a federal law enforcement agency's business
processes, staff attributes and productivity,
and management style. After reviewing the organization's
core processes, staff capabilities, and organizational
structure, we developed recommendations to address
key challenges, including a lack of understanding
of the linkage between an individual's job and
the office's mission; a need for an effective
performance management system that acknowledged
the organization's unique work style; and a need
for an enhanced knowledge management system. A
time-use survey identified causes for declines
in staff productivity and recommended realignment
of functions and individual incentives.
Performance Management System,
U.S. Federal Emergency Management Agency (FEMA)
ICF International analyzed the "as-is"
performance management practices within this federal
law enforcement agency and devised a performance
management system to integrate planning, evaluation,
and diagnosis activities. A prototype of the system
was developed for one of the operating groups
within the agency, including identifying critical
functions and specific metrics for the key components
of the functions. A performance management toolkit,
complete with explanations of the system and its
use, was provided to the evaluation team.
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