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Transportation Knowledge Initiative
U.S.
Federal Highway Administration (FHWA)
The FHWA operates
in a complex stakeholder environment of
state and local governments, academia,
and industry. Effective collaboration among
these organizations and FHWA offices nationwide
is critical to success. ICF International has partnered with FHWA to bring innovative
approaches to stakeholder outreach and internal operations to FHWA's award-winning
Knowledge
Sharing Initiative. ICF International
supports more than 20 collaborative government networks, or communities of practice,
in key areas such as safety, environment, operations, and air quality. FHWA stakeholder
networks connect an extended intergovernmental enterprise, as well as academia
and industry, in continuous knowledge exchange. Internal FHWA networks span the
organization to improve effectiveness, capture knowledge from retiring staff,
and speed the learning curve for new staff. ICF International provides ongoing
support in strategy, collaborative network
development, Web-based tools, communications,
and performance measurement.
Business issues
addressed: capacity building, intergovernmental
collaboration, program implementation,
human capital, knowledge management
Welfare
Peer Technical Assistance Web Site
U.S. Department of Health and Human Services
(HHS), Administration for Children and Families,
Office of Family Assistance
Caliber,
an ICF International Company, developed
and maintains the Welfare
Peer Technical Assistance Web site.
The Web site is designed to facilitate the
transfer of information among states, counties,
and localities, and to establish linkages
among organizations serving the needs of
Temporary Assistance to Needy Families recipients.
The Web site provides a dynamic and interactive
environment to foster communication among
network participants and features e-mail alerts (summary of new Web site
content), an interactive Q&A forum, on-line
technical assistance request, on-line event
registration, a calendar, site search, and live chat. In addition, ICF Caliber
has provided Web site management and support, including identifying new relevant
content, moderating on-line discussion forums and requests, and providing
programming support for new content and enhancements.
Business issues addressed: capacity building,
intergovernmental collaboration, program
implementation, knowledge management
Field
Services Collaboration
U.S. Department of
Transportation, Federal Aviation Administration
(FAA)
As part of ICF International's ongoing support
for FAA's Air Traffic Organization,
the firm has been one of the leaders of an
FAA team establishing a set of collaboration
tools and practices to support efficient
field services planning, design, and implementation
processes. The collaboration projects improve
coordination and knowledge sharing among
nationwide FAA staff, as well as design firms
and other contractors, in support of key
areas such as Airport Terminal Control Towers,
Terminal Radar Approach Control, Navigation,
Communications, En Route, Surveillance (Radar),
and Infrastructure. In supporting the
FAA, ICF International also has established
project management and coordination tools
for initiatives such as Cost Estimating,
Enterprise Architecture, Design Sharing,
and Best Practices, as well as individual
construction and installation projects. As
a result, in two specific cases the terminal
design cycle has been shortened from three
months to as little as three to four weeks,
reducing the need for travel and long review
meetings. More than 1,100 FAA staff and contractors
have ready access to functional, project,
and initiative information as ICF International
has assisted FAA units and teams in adopting
Web-based collaboration to achieve their
business goals more quickly and efficiently.
Business issues addressed: program and project
management, business process improvement,
knowledge management
Grantee and Partner Learning Communities
U.S.
Department of Justice, Office of Justice
Programs, Office for Victims of Crime
Caliber, an ICF International Company, operates
the Office
for Victims of Crime Training and Technical
Assistance Center (OVC TTAC) to support
victim services across the country. Its mission
is to make quality training and technical
assistance (TTA) resources available to victim
service providers and allied professionals—counselors,
medical professionals, or law enforcement
officers—to learn new skills and adopt
best practices to enhance their continued
success. To promote capacity building and
innovation, OVC TTAC has created multiple
on-line learning communities to connect networks
of partners, grantees, and stakeholders in
ongoing collaboration. Key groups such as
Human Trafficking Grantees, State Victim
Assistance Academies, and Victims of Crime
Technical Assistance Consultants participate
in the learning communities to share practices,
ask questions and provide answers, and access
tools, guides, and resources important to
their success.
Business issues addressed: capacity building,
intergovernmental collaboration, program
implementation, technical assistance
Domestic Emergency Response Information
Service (DERIS) Secure, Web-based Portal
U.S. Federal Emergency Management Agency (FEMA) and
U.S. Department of Defense (DOD)
In the aftermath of terrorist attacks in
September 2001, ICF International helped FEMA
and DOD develop a capability to command and
control their disaster response units during
domestic crises. Our disaster response solution
enables real-time collaboration with external
federal, state, and local agencies involved
in national emergency response. ICF International
designed and developed a secure, Web-based
information service that supports coordinated
domestic emergency response. Our portal ensures
that timely, accurate, and secure information
flows both vertically through the command
chain and horizontally among government entities.
The federation of networks provides national
high-speed access; a redundant and survivable
infrastructure; real-time integrated voice,
data, and video capabilities; and access
to wireless systems and services.
The DERIS project received an Air Force
Communications and Electronics Association
(AFCEA) Golden
Link Award for 2003 for "providing a
highly innovative solution to a specific
government challenge."
Business issues addressed: intergovernmental
collaboration, knowledge management
Collaboration at Sea (CaS)
U.S. Navy Atlantic
Fleet
The U.S. Navy wanted a system that communicated
instantly between mobile units and was
cost-effective, secure, adaptive, easy
to maintain, and information rich. ICF International and its partners built CaS,
a centralized, integrated Web-based collaboration
system using Lotus Domino technology.
All user information can be localized
onto one customized Web page. CaS is
a template-driven system in which all
functions are as easy as clicking an
edit, add, or delete button, and typing
basic information regarding ship, staff,
or data. A standardized process increases
time available to concentrate on Navy
business and reduces operating costs.
ICF International also developed template-based
Intranet sites for each unit within the
battle group, allowing each unit to post
pertinent data.
Business issues addressed: intergovernmental
collaboration, knowledge management
HUD USER Information Dissemination Service
U.S.
Department of Housing and Urban Development
(HUD)
ICF International currently supports HUD
USER—the
information dissemination service of the
Office of Policy Development and Research
at the U.S. Department of Housing and Urban
Development. HUD
USER's
goal is to serve as a resource for state and local policy makers, practitioners,
researchers, advocates, and the public on issues relating to HUD housing research.
In our support of HUD USER, ICF International provides direct access to HUD research
through the HUD USER Web site and through knowledgeable staff at the toll-free
Customer Service Center. ICF International also is responsible for research, developing
and disseminating electronic and hard copy newsletters and special announcements,
developing and maintaining Web sites, managing HUD USER listservs, supporting
conferences, and supporting other work
to meet project goals. ICF International
handles approximately 3,000 phone calls
per month, counts 75,000 unique visitors
a month to the Web sites, and mails 30,000
monthly newsletters. ICF International provides
a multidisciplinary and integrated team
of researchers, subject matter experts,
and functional experts who perform a wide
variety of tasks.
Business issues addressed: capacity
building, knowledge management
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