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Customer Service System Development—Direct Link
U.S. Postal Service (USPS)
ICF International helped the Postal Service create the vision for Direct Link and then turn it into reality. Direct Link was designed to support the processing of very large business mailings for the USPS. These mailings generate over $18 billion in revenue per year, and each one generates an enormous amount of paperwork that is burdensome for the mailers to produce and nearly impossible for the Postal Service to process efficiently. ICF documen ted the USPS business process and visualized how the process could be automa ted and enhanced. We gathered detailed requirements from the Postal Service and transla ted them into specifications for implementation. In the latter half of the development, ICF International performed system testing, customer acceptance testing, and acquired and installed the hardware for placing the Direct Link application at three sites. We also developed a training package, including a hands-on training presentation and user guide.
Network and Engineering Support
Office of Justice Programs (OJP), U.S. Department of Justice
The Chief Information Officer for OJP has several key strategic information technology initiatives in progress that have broad implications to all business units within OJP. ICF International has not only focused on the primary initiatives but has also provided expert assistance regarding critical issues that have arisen on other projects and systems. ICF engineered solutions and implementation plans in the following areas: network infrastructure refresh, network design, security, Microsoft migration, Blackberry implementation, disaster recovery/continuity of operations, enterprise portal, and physical inventory.
Technology and Operations Planning Projects
U.S. Postal Service (USPS)
ICF International has provided planning at the highest level for several large programs for the U.S. Postal Service. In the future, individual mail pieces will be tracked as a customer service and for internal quality control. ICF International managed a program to develop a strategy for tracking all unit loads (trays, sacks, rolling stock), evaluating enabling technologies such as advanced barcodes and Radio Frequency ID (RFID), and ensuring that implementation goes smoothly for both postal operations and postal customers. We also managed a program to develop the Integrated Processing Facility of the future. Imaginatively looking towards the possibility of a "lights out" facility, the team developed, built, and evaluated mail processing and transport equipment as well as methods that eliminated the need for a human to touch or move mail inside the processing plant. |
