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Management
Consulting |
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ICF International provides a broad spectrum of management
consulting services for both public and private sector
enterprises, ranging from developing sound strategies
to aligning the organization with its objectives. We
address the strategic questions that relate to the entire
enterprise, or to multiple enterprises, such as public-private
partnerships or metropolitan planning organizations.
Beyond strategy, the challenge of improving organizational
performance while adapting to driving changes in the
workforce, markets, customers, and technology, requires
new management approaches, processes, and practices.
ICF International's management services provide our
clients with state-of-the-art management approaches
and tools to achieve measurable improvements in defining
and reaching their goals, while conserving resources.
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- Clearinghouses—We provide clearinghouse (or resource center) services to government and nonprofit agencies and help our clients connect their target audiences to information and resources that help build public awareness, influence behavior change, and improve performance.
- Communities
of Practice—We help federal agencies
facilitate communication and knowledge-sharing among
a wide network of stakeholders to achieve their policy
and operational objectives by developing collaborative
communities.
- Contact
Center Services—We help organizations strategize
how contact centers can be positioned at the forefront
to allow customers to access services and information
anywhere, at any time, using any medium. Our services
include consulting, technology integration, outsourcing,
and training solutions.
- Customer
Relationship Management Services—We provide
holistic, customer-driven strategies and approaches—based
on best practices of commercial and federal entities—-to
efficiently manage interactions and direct resources to
meet the needs of demanding customers and valued channel
partners.
- Economic
Competitiveness—We design market-oriented,
demand-driven strategies for accelerating entrepreneurship
and technological innovation to build competitive regional
industry clusters, laying the groundwork for thriving city,
provincial, and nationwide economies in North America and
throughout the world.
- Energy Strategic
Planning and Implementation Services—We provide
energy enterprises with strategic planning and related implementation
services to help them define goals, manage risks, meet financial
expectations, proactively manage environmental and regulatory
challenges, and achieve competitive advantage and market
leadership.
- Environmental
Management Services—We help government agencies
and private sector organizations find and capture opportunities
to improve management of their environmental, health, and
safety (EHS) performance.
- Foundation
Services—We assist foundations and nonprofit
organizations in strategic planning, program implementation,
and program evaluation. We help clients define policy and
programmatic issues, manage operational and research programs,
design and conduct program evaluations, and develop communication
strategies so that creative and productive investments can
be made.
- Organizational
Change Management Services—We offer managers
and their organizations a systematic and practical approach
to the strategic integration of organizational systems,
stakeholders, and environment to improve performance and
achieve outstanding results.
- Performance
Management Services—We provide a foundation
for taking specific actions to become a high-performing
organization by helping develop comprehensive assessment
and measurement plans that identify, evaluate, and monitor
program or capital investment costs, benefits, risks, and
results against performance objectives.
- Program
Management Services—We provide program management
consulting services across a spectrum of roles, from supporting
a one-time diagnostic to full outsourcing. Our proven approach
to the implementation of project management includes the
application of best practice processes, techniques, and
tools tailored to the client environment.
- Technology
and Operations Planning Services—ICF International
supports complex governmental activities in air traffic
control, mail processing, defense equipment, and many other
technology-based programs. The firm helps clients define
requirements, select capital and R&D investments, plan
and implement technology acquisition strategies, and seamlessly
deploy new technologies.
- Transportation
Policy Services—We help develop and implement
transportation policies at regional, national, and multinational
levels through regulatory analysis and development, capacity
building, policy process development, and mission support
functions.
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