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Part of ICF’s family of program management services, PMO/IT Management™ and PMO/IT Operations™ support chief information officers (CIOs) in establishing capabilities that incorporate sound strategy, practical solutions, best practices, and effective processes to enable CIO organizations to deliver and measure consistent results.
PMO/IT Management™
Through PMO/IT Management™ services, ICF helps CIOs plan, design, control, and improve the IT organization.
ICF brings seasoned federal executives to support CIOs as they lead and provides CIOs with the benefit of their experience. These trusted advisors are available to advise, support, and assist as CIOs negotiate the ever-changing demands of their organizations.
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Strategic Resource Management
ICF delivers the expertise and tools to establish and coordinate strategic planning, governance, portfolio management, capital planning, and human resource management to ensure that both near- and long-term challenges are met within your agency.
ICF helps CIOs objectively examine requirements and the many variables that influence a sourcing decision to ensure that they select the best direction. ICF supports CIOs throughout the sourcing lifecycle, whether insourcing or outsourcing.
At ICF, we value the enterprise architecture (EA) as a comprehensive framework to plan for and guide change. Our EA teams work with our clients to baseline current capabilities, define future capabilities and desired results, and determine how to bridge the gap.
PMO/IT Operations™
PMO/IT Operations™ services provide CIOs with skilled resources to guide, measure, monitor, and improve the service delivery environment.
ICF’s certified cyber-security professionals and technical expertise combined with our domain knowledge enables our federal and commercial clients to achieve the confidentiality, availability, and integrity necessary for all their information assurance requirements.
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Operations & Delivery Oversight
ICF provides acquisition, management, and technical oversight services that enable IT leaders to ensure that contractual obligations are being met, that operational analysis guides decision-making, and that the promise of performance-based contracting is achieved.
 ICF helps IT organizations design, implement, and monitor processes to provide quality assurance and quality control, which tie to established operating- and service-level agreements. ICF brings ITIL, CMMI, and Six Sigma certified experts to help IT organizations achieve their goals.
Selected Programs
Acquisition Management Support
U.S.
Department of Transportation, Federal Aviation Administration (FAA)
FAA’s CFO asked ICF International to help restructure and coordinate procurement processes through strategic sourcing. We identified new tools, such as on-line auctioning, to help procure needed commodities including equipment, office supplies, and IT hardware for FAA’s nine regional offices, two centers and its headquarters locations. Service procurements, specifically for financial support and printing, were also coordinated across the agency, resulting in reduced costs and increased efficiencies.
Budget Management and Project Reporting
U.S.
Department of Agriculture, Rural Development (RD)/
Office of the Chief Information Officer
ICF provided budget management and project reporting support. ICF reviewed the existing RD IT processes for budgeting and tracking/mitigating lapsed funds, identified weaknesses, recommended changes, and drafted project plans to address the weaknesses.
Decision-Making Enterprise Architecture
(EA) Budget Development and Guidance, and Process Improvement
U.S.
Department of Homeland Security
For a large federal agency, ICF International developed an EA as a “context for decision-making” in response to mandates from the Clinger-Cohen Act. ICF International worked with the architecture team to agree on evaluation criteria and reviewed EA documentation in both the federal and private sectors. We analyzed and selected a tool to document the architecture and built a prototype—from strategy to implementation. We modeled the entire architecture and developed a technology approval process that used the EA as the context for decision-making. The agency now uses the EA regularly in evaluating new IT projects.
Enterprise-Wide e-Government Strategy
U.S.
Social Security Administration (SSA)
ICF International worked with the SSA’s Office of Electronic Services (OES) to guide the administration’s e-Gov strategy development and direction over a three- to five-year time frame. The ICF team used an e-Gov strategic planning framework consisting of ten key e-Gov strategic elements to guide the analysis. As part of this work, ICF International also developed and recommended a cost/benefit analysis (CBA) framework, approach, and process to evaluate electronic services projects for inclusion in the portfolio of e-Gov initiatives. ICF also conducted an e-customer insight situation audit and market research to serve as an important foundation for the design, development, and evaluation of the e-Services customer insight pilots.
National Disaster Medical System Transition Support
U.S.
Department of Health and Human Services (HHS), Office of the Secretary
ICF coordinated and supported a four-month migration of the National Disaster Medical System (NDMS) from the Federal Emergency Management Agency (FEMA) to HHS. ICF transitioned 600 NDMS employees that coordinate a nationwide network of more than 9,000 emergency response professionals. Tasks included establishing a program management office (PMO) to provide project oversight and coordination; providing process analysis and integration support to HHS to assure continuity of business at the completion of the migration; and designing proposed process improvements to assure high-quality program performance post-integration.
Outsourced Service Delivery Oversight/IV&V
U.S.
Department of Housing and Urban Development (HUD)
Over the last five years, ICF has been delivering to the HUD Office of IT Operations (OITO) comprehensive independent verification and validation (IV&V) services for overseeing the performance-based, firm-fixed-price, 10-year, ~$1 billion HUD Information Technology Services (HITS) contract. These services include end-to-end management of Service Level Agreements (SLAs) that flows from design through performance evaluation and reporting, then back to negotiation and SLA redesign. These services also encompass the management of a comprehensive SLA suite that accurately measures performance on all main areas of the IT enterprise, including data center, LANs, WANs, wireless, desktops, laptops, printers, servers, helpdesk, and disaster recovery.
Portfolio Management
U.S.
Department of Transportation, Federal Aviation Administration,
Office of the Chief Information Officer
ICF International has worked with the FAA since 1999 to assist the agency design, develop and test a portfolio management framework to improve capital investment planning and management. The Portfolio Management Implementation Model is based on a three-stage portfolio management process and is compliant with the Government Accounting Office (GAO) IT Investment Management (ITIM) model, Capital Planning and Investment Planning (CPIC) guidance documents and Office of Management and Budget (OMB) Circulars. The model depicts Select, Control, and Evaluate processes and methodology used at both the agency level—for core business service portfolios—and at the line of business level—for portfolios of projects. The model is scalable for any volume of investments. This engagement included a Portfolio Best Practices Report from the public and private sectors and the review and evaluation of a broad range of portfolio management-related software tools. ICF International continues to assist the FAA with implementing various aspects of the Portfolio Management Implementation Model
Registered Traveler Security, Privacy, and Compliance Program Management
U.S.
Department of Homeland Security, Transportation Security Administration
For the TSA Registered Traveler program, ICF developed a customized Program Management Office, information security, and privacy solution that enabled faster security checkpoint throughput for registered travelers at 17 U.S. airports. For more information, review the TSA Security, Privacy, and Compliance Standards.
Working Capital Fund Cost Reimbursement Model
U.S.
Department of Transportation (DOT), Office of the Chief Information Officer
The DOT CIO engaged ICF to provide support in refining the service delivery catalog to more accurately reflect the IT Services being delivered and the costs for those services; to examine alternatives for existing customer reimbursement mechanisms to improve cost transparency; to engage customer organizations in the alignment of vision, needs and expectations for the future and in the development of the statement of objectives (SOO) for the delivery of corresponding services; and to assist in the establishment of service levels and performance measurement processes. ICF also supported the migration of pilot regional field sites to the IT Services model, adapting the services catalog and SOO as a result of lessons learned, and enabling the planning process for future migrations.
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