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Federal, state, and local government agencies annually issue thousands of draft regulations, environmental impact statements, guidance documents, and other reports for public review. Receiving, summarizing, and responding to public comments on these documents is often difficult, time-consuming, and subject to severe time constraints.
The proliferation of e-mail and the Internet is making the public participation process more interactive and increasing the volume of comments and the expectation of commenters. In this environment, government agencies must find innovative ways to address public comments, with organizational success depending on effective implementation of technology.
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ICF International has been providing a full range of comment-response support to government agencies for more than 20 years on hundreds of public participation processes. We have synthesized this expertise into our CommentWorks® software, which makes the comment-response process faster, more effective, and less burdensome for government managers.
CommentWorks® allows managers and staff to do the following:
- Store and access full-text searchable comments, transcripts, and reference materials
- Categorize and sort comment excerpts by issue
- Develop and share comment summaries and responses
- Review, edit, and approve specific comment summaries and responses
- Track the status of summary and response development and approval
ICF International offers a broad range of services that can be tailored to almost any response effort, including use of our CommentWorks® software application. Over a dozen federal departments and agencies, as well as states and companies, have relied on CommentWorks® to manage and analyze hundreds of thousands of comments on their projects. Learn more about our customers and their experience.
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