ICF International's CIO-SP3 IDIQ enables U.S. federal civilian and defense agencies to purchase cost-effective and innovative IT solutions.



About CIO-SP3

Administered by the U.S. Department of Health and Human Services (HHS) National Institutes of Health (NIH), the Chief Information Officer – Solutions and Partners 3 contract (CIO-SP3) is a broad-based Government-Wide Acquisition Contract (GWAC). It can be used by any federal civilian or U.S. Department of Defense (DoD) agency to fulfill a wide range of mission-critical information technology (IT) requirements and is designed to support the Federal Health Architecture and the Federal Enterprise Architecture. 

Why Choose ICF?

ICF brings 40 years of experience and capabilities in providing IT support services to the U.S. Federal Government across all CIO-SP3 task areas. We have partnered with CNSI, a recognized leader in the implementation and management of large-scale healthcare beneficiary programs nationwide. ICF combines its experience in government mission and program areas with innovative technology and services to help clients meet their critical IT objectives and achieve measurable results. The ICF advantage includes:

  • Deep technical domain knowledge. ICF programmers, planners, and systems engineers work with in-house subject matter experts and program specialists in areas such as health, energy, homeland security, education, and the environment. We have expanded our capacity to provide unique digital, interactive, and mobile solutions for the health market and beyond.
  • Expertise in a wide array of specialty areas. ICF’s team also includes multiple subcontractors with experience supporting federal IT and health informatics projects. This diverse team allows us to expand similar services to existing customers throughout HHS and agencies across the U.S. Federal Government.
  • Broad client base throughout all U.S. federal agencies. With clients located in nearly every HHS Operating Division (OPDIV) and across most federal civilian and defense organizations, we are equipped to deliver CIO SP3 task orders effectively.

CIO-SP3 Task Areas

Task Area 1: IT Services for Biomedical Research, Health Sciences, and Healthcare

The objective of this task area is to support Biomedical Research, Health Sciences, and Healthcare by performing studies and analyses and providing operational, technical, and maintenance services for the systems, subsystems, and equipment, some of which interface with, and are extensions to, information systems throughout the U.S. Federal Government. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Health Sciences Informatic and Computational Services
  2. Health Communication Support Services and Enhancements to Facilitate Integration and Data Exchange at the Federal, State, and Local Level
  3. Integration of Health Systems Across Federal Agencies and Public and Private Healthcare Systems
  4. Modernization and Enhancement of Existing Health IT Legacy Systems
  5. Automation of Administrative and Clinical Processes
  6. Biomedical Information Services
  7. Biomedical Modeling, Visualization, and Simulation
  8. Biosurveillance and Disease Management Support
  9. Scientific Computing Services
  10. IT Clinical Support Services
  11. Telemedicine (e.g., Mobile Health/mHealth)
  12. Healthcare Payment Processes and Fraud and Abuse in Medical Claims
  13. Health Emergency Preparedness and Response to Include IT Support for Epidemic and Bioterrorism Simulations, Emergency Response Training, Exercise Support, etc.
  14. Security of Healthcare and Biomedical Research Systems
  15. IT Service Management
  16. Healthcare Systems Studies
  17. Natural Language Processing Software and Services (Biology/Medicine Focus)
  18. Medical Computer-Based Training
  19. Standards Development for Health IT Services
Task Area 2: Chief Information Officer (CIO) Support

The objective of this task area is to support Chief Information Officers (CIOs) in implementing laws, regulations, and polices and to facilitate evolving CIO practices. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. IT Governance Process Development and Management
  2. Workforce Management
  3. Capital Planning and Investment Control Support
  4. Independent Verification and Validation
  5. Agency Information Technology Architecture Support
  6. IT Portfolio Analysis
  7. Risk Management
  8. Program Analyses and Implementation (including Business Cases Analysis, Cost/Benefit Analysis and Cost Effectiveness Analyses)
  9. IT Organizational Development
  10. Program Management Office Support
  11. Advisory and Assistance Services
  12. FEA Alignment Support Services
  13. Market Research
Task Area 3: Imaging

The objective of this task area addresses systems and services that support the collection, storage, and retrieval of digital images. Digital images can include scanned documents, medical images, geographical information systems, video, and photographs. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Document Management Systems
  2. Image Conversion
  3. Image Content Management
  4. Medical Imaging (including Picture Archiving and Communication Systems)
  5. Document Imaging
  6. Workflow Management for Digital Imaging Functions
  7. Geospatial and Scientific Imaging
  8. Environmental Imaging
  9. Image Analysis
  10. 3D Immersive Visualization
  11. Imaging Related to Laboratory and Test Equipment
  12. Security Imaging
  13. Identity and Access Management
Task Area 4: Outsourcing

The objective of this task area is to provide the IT infrastructure and services required to assume management and operations of government IT resources and IT business functions. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Program Management
  2. Call Center Management
  3. Network Operations and Web Management Support
  4. Hardware and Software Leasing
  5. Tools and Applications (including Application Service Provider)
  6. Hardware and Software Maintenance
  7. Transition Planning
  8. A-76 Studies Specific to IT Operations or Support
  9. Database Administration and Data Storage Management
  10. Backup and Recovery Services System Console Operations
  11. Production Control and Management
  12. Asset Management (including Radio Frequency Identification [RFID] Tracking)
  13. IT Acquisition Management
  14. Desktop Computing as a Unified Service
  15. Managed IT Services Support
  16. IT Impact Analyses
  17. Workflow Management
  18. Implementation of Standards (e.g., International Organization for Standardization (ISO) 9000, Capability Maturity Model Integration (CMMI), IT Services Management)
  19. Solution Leasing
  20. Software-as-a-service (SaaS)
  21. Cloud Computing
Task Area 5: IT Operations and Maintenance

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Operational Support
  2. Software Maintenance and Upgrades
  3. Telecommunications Maintenance (Data, Voice, Images, including Wireless)
  4. Infrastructure Management Services (IMS)
  5. Configuration Management
  6. Network/Hardware Support
  7. Help Desk/IT Support
  8. Resource Management
  9. Backup and Recovery Management
  10. Installation, Configuration, and Tuning
  11. Electronic Software Licensing Services (including License: Deployment, Management, Tracking, Upgrading, etc.)
  12. System Management
  13. IT Training
  14. IT Operation and Maintenance Planning
  15. Data Quality Management
  16. Transformation Services
  17. Continual Service Improvement
  18. Balanced Scorecard for Operations
  19. IT Infrastructure Optimization
Task Area 6: Integration Services

The objective of this task area is to support the development and deployment of integrated information systems, which includes the integration of technical components, information technology components, organizational components, and documentation. Integration projects can support a wide range of agency functions. In the healthcare and research domain, medical imaging systems, patient management systems, clinical management systems, and laboratory management systems are often provided via integration of commercial components with existing infrastructure. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Infrastructure Engineering, Development, Implementation, Integration
  2. Enterprise Application Integration
  3. Gap Analysis and Benchmarking
  4. Data Migration and Integration
  5. Acquisition Support
  6. Risk Assessment
  7. Open Source Integration
  8. Enterprise Data Management
  9. Collaboration Tools
  10. Business Process Reengineering
  11. Test and Evaluation Services
  12. Financial Analysis
  13. Feasibility Studies
  14. Requirements Analysis
  15. System Design Alternative (SDA) Studies
  16. Systems Engineering
  17. Architecture Validation and Verification
Task Area 7: Critical Infrastructure Protection and Information Assurance

The objective of this task area is to support the protection of critical infrastructure, assurance of agency information, and operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, nonrepudiation, protection, detection, monitoring, and event react capabilities. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Cybersecurity
  2. Critical Infrastructure Asset Identification and Configuration Management Databases
  3. Information Assurance of Critical Infrastructure
  4. Risk Management (Vulnerability Assessment and Threat Identification)
  5. Facility Protection Planning
  6. Information Systems Security
  7. Security Operations Center Development and Operations Management
  8. Application Security
  9. Disaster Recovery
  10. Critical Infrastructure Continuity and Contingency Planning
  11. Incident Response Planning and Execution
  12. Security Certification and Accreditation
  13. Training and Awareness Programs
  14. Exercises and Simulation
  15. Federal Information Security Management Act (FISMA) Implementation Support
  16. Health Insurance Portability and Accountability Act Implementation Support
  17. Cryptographic Support and Services
  18. Record Management
  19. Public Key Infrastructure
  20. Trusted Internet Connections implementation
  21. Security Review and Analysis of Automated Information Systems
  22. Identity Management and Assurance
  23. Intelligent, Automated Data Collection and Analysis
  24. IT Forensics and eDiscovery
Task Area 8: Digital Government

The objective of this task area is to support government services provided through digital means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business (G2B – government-to-business) enterprises, and government interagency relationships (G2G - government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Data Warehousing and Data Mining
  2. Business Intelligence
  3. Web Development and Support
  4. Electronic Commerce and Electronic Data Interchange
  5. Customer Relationship Management (CRM)
  6. Knowledge Management (IT-Based Sharing/Storing of Agency Individuals’ Knowledge)
  7. IT-Enhanced Public Relations
  8. IT Strategic Planning
  9. Records/Document Management
  10. Business-to-Government (B2G) Solutions
  11. Communications Management
  12. Accessibility Services (508 and 504 Compliance)
  13. Automated Abstraction, Taxonomies, and Ontologies
  14. Deep Web and Federated Searching
  15. Computational Linguistics and Machine-Based Translation
  16. Telecommuting Support Services
  17. Interactive Marketing
Task Area 9: Enterprise Resource Planning

The objective of this task area is to support the implementation of enterprise management applications and systems in the federal environment, which are integrated software applications used to control, monitor, and coordinate key business activities across an enterprise. These applications generally fall into the following categories: financials, human resources, logistics, manufacturing, and projects. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. ERP Package Implementation
  2. Integration of Business Systems
  3. Business Consulting Services
  4. Business Transformation and Business Process Reengineering
  5. Business Systems Modernization
  6. IT Software Package Selection
  7. ERP IT Infrastructure
  8. ERP Infrastructure Planning, Installation, and Tuning
  9. Performance Load Testing
  10. ERP End User Training
Task Area 10: Software Development

The objective of this task area is to develop customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

  1. Requirements Analysis, Design, Coding, and Testing
  2. Production Deployment
  3. Application Prototyping
  4. Multimedia Software for Patient/Staff Education
  5. Program Evaluation Software
  6. Administrative and General Decision Support Software
  7. Business Intelligence and Analytics
  8. GIS-Enhanced Planning and Program Evaluation Software
  9. Web 2.0 Development and Management
  10. Database Development and Management
  11. Clinical Protocol and Quality Assurance Decision Support Software

Program Manager
Mary Whitley

Deputy Program Manager
Matthew Perry

GWAC Program Management Office
Mark Youman

Contract Number

Period of Performance


Prompt Payment Terms

Awarded GWAC
Conformed Contract
Labor Rates


Related Resources

  • Health Informatics and Systems—ICF delivers health informatics and systems that enable clients to obtain and disseminate top-quality health data and make informed clinical and policy decisions.
  • Program Management and IT Management—ICF blends classic program management processes with new and groundbreaking approaches to create sustainable solutions for ever-changing program needs.
  • IT Solutions—ICF provides U.S. government agencies and commercial organizations with IT management services and solutions to effectively share information, understand complex situations, and maximize resources and efficiencies.
  • Cybersecurity and Identity Management—ICF helps clients manage cybersecurity threats with highly customizable solutions and identity management that ensures the safety of confidential data and valuable intellectual property.
  • Digital Government—ICF brings expertise around digital and interactive media, mobile technologies, social media, and portal and content management.
Company Size Type of Business
CNSI Logo Large, CTA Partner CNSI delivers a broad portfolio of information technology (IT) and business process outsourcing (BPO) solutions to a diverse base of federal, state, and local government agencies and commercial enterprises
Avanco Logo SB Business process analysis, Oracle database design, software development and maintenance, training, and end user support
CGH Technologies, Inc. logo VOSB Business, system and process reengineering, IT infrastructure, facilities engineering, geographic information systems (GIS), information assurance, and organizational strategies

Convergys Logo

Large Contact centers, social services eligibility and enrollment streamlining, credentialing, collections, survey design and outreach, and fulfillment

Crown Logo

SB Information system planning and development, enterprise system planning, investment analysis and development, and information assurance
Dovèl Technologies Logo SB Health IT, systems integration and development, service-oriented architecture (SOA)
Encore Health Resources, LLC Logo WOSB Health data analytics, implementation and optimization, and EHR deployment
ManpowerGroup Public Sector logo
Large IT staff augmentation, clinical support services, IT development, infrastructure and data solutions, enterprise resource planning, and outsourcing
Mason Harriman Group Logo SB Operations and finance, workflow documentation, organizational governance, and operating and risk policies and procedures
MORI Associates, Inc. Logo WOSB Information systems security, network server maintenance, application/systems design, website development, application hosting, data center management, and help desk support


SB Data management technology automation and improvement and operational decision management/analytics
Projility Logo
8(a) SDB Organizational process management, systems and applications design, engineering and implementation, requirements analysis, and quality assurance and testing
Pro-Sphere Tek Logo
VOSB, SDVOSB Software development, IT security, and operations and maintenance
SeKON Enterprises, Inc. Logo WOSB, 8(a) SDB Data warehousing, assessment and analysis, operations security planning, and SOA training
Senture Logo SB Contact centers, help desk, mailroom services, warehousing, and inventory management and fulfillment
TTI Logo 8(a) SDB, HUBZone System engineering, design and development, implementation and integration, IT operations and maintenance, and infrastructure management
Truestone Communications Logo ANC Enterprise IT infrastructure support, information life cycle management, and security and information assurance
VMD Systems Integrators, Inc. logo WOSB, 8(a) SDB Systems design, development and integration, IT strategy, information security and assurance, and systems engineering and monitoring

CIO-SP3 provides streamlined ordering procedures, easy-to-use online ordering systems, Request for Proposal (RFP) templates, and the full support from the NITAAC Customer Support Center

  • Step 1—Definition: Customer submits RFP
  • Step 2—Submission: NITAAC reviews scope and releases to eligible contract holders
  • Step 3—Released: Pending Q&A (OPTIONAL)
  • Step 4—Pending: Proposal contract holder(s) submits proposal
  • Step 5—Awarded: Select awardee; prepare award* using the CIO-SP3 contract number
  • Step 6—Funded: Load award documents in e--GOS

*Award documents prepared in agency's contract writing system, e.g., PRISM.


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