U.S. General Services Administration: Continued success with ICF
Modernizing government services
ICF is a full-service IT provider, collaborating with government and commercial organizations to deliver innovative technology solutions.
Working together, we continue to support GSA in their mission to create effective and efficient government for the American people. We create innovative technology solutions that deliver the best customer experience and value across GSA’s service areas—emphasizing speed, adaptability, quality, security, and functionality.
GSA and ICF
We’ve helped GSA deliver efficient and effective government services to the government and the American people for more than 10 years. Successful modernization requires an artful blend of people, process, and technology considerations—with a relentless focus on enabling business transformation. Our experts intersect technology, human-centered design, and government services to democratize data and create resources that help GSA support their federal customers and the citizens they serve, while unlocking innovation for the agency.
Our approach to modernization—it’s more than just technology
People
We bring human-centered strategies to our fusion teams of industry experts so we can keep the focus on people while propelling business outcomes.
Process
We combine Agile workflows, SecDevOps, and evidence-based decisions to build solutions that are fundamentally secure, adaptable, and data-driven.
Technology
We integrate the best of existing marketplace products, emerging technologies, SaaS, and custom code development to create the most effective and economical solutions.
How GSA revolutionized asset management and reduced annual IT O&M costs
After partnering with ICF to build and deploy a unified, scalable solution to automate logistical functions, GSA has seen a reduction in IT O&M costs by $2M annually. In this case study and webinar, GSA and ICF program managers describe the revolutionary cloud-based system that changed the game for how the Office of Facilities Management handles its workload.
Related capabilities
- Humanizing data
- Smart cloud technology
- Responsible AI/ML
- Human-centered design
- Agile software development
Federal acquisitions experience
Assisted Services Shared Information SysTem (ASSIST)
ICF modernized the ASSIST application from dozens of disparate systems to what is now a fully integrated, user-centric, and secure platform operating as the first major system on GSA’s FAS Cloud Services (FCS). As a result, ASSIST now processes exponentially more transactions than its predecessor. As modernization is a continuum, ICF is already embarking on developing ASSIST’s next generation application.
Integrated Award Environment’s (IAE)
ICF supports the Integrated Award Environment’s (IAE) mission to modernize the award experience through innovative and user-friendly systems. We’ve helped GSA evolve and integrate the existing shared portfolio of eight electronic systems used for awarding and administering federal financial assistance (i.e., grants, loans) and contracts through Scaled Agile Framework (SAFe) development processes on the FAS Cloud Services (FCS) platform and others.
Electronic Acquisition System integrated (EASi)
Since 2014, we've supported GSA’s Public Building Service use of the Electronic Acquisition System integrated (EASi) to complete acquisitions with acquisition plans, procurement requests, solicitations, awards, and receiving reports. EASi processes over 40,000 awards and obligates nearly $4 billion annually within the application.
Related insights
Supercharge mission impact using human-centered design
Safe strategies for applying generative AI to your mission
As federal employees embrace modernization, data products are the next frontier
How to embed UX into Agile practices to improve mission outcomes
A winning approach to federal acquisition modernization
3 considerations for building federal workforce technology skills
Navigating ChatGPT in government agencies
Contact us
David Yang
Senior Vice President, Digital Modernization
+1 (571) 842-4843 david.yang@icf.com Connect with me on LinkedIn
David Marcus
Director, Program Management
+1 (301) 807-8322 david.marcus@icf.com Connect with me on LinkedIn
Hooman Kazerani
Senior Vice President, Digital Modernization
+1 (571) 842-4866 hooman.kazerani@icf.com Connect with me on LinkedIn
Ed Ramadan
Vice President, Program Management
+1 (571) 842-4864 ed.ramadan@icf.com Connect with me on LinkedIn
Our support across the GSA spectrum of services
GSA Centers of Excellence (CoE)
- Technology Transformation Services, The Centers of Excellence (CoE)
- IT Modernization Centers of Excellence, Data and Analytics
- IT Modernization Centers of Excellence, Customer Experience
- IT Modernization Centers of Excellence, Infrastructure Optimization
- GSA Centers of Excellence catalyze digital transformation (Original 2018, updated 2022)
Cloud and digital modernization
- Cloud.gov: Helps government agencies buy, build, and authorize modern cloud services
- Search.gov: A search engine by and for the federal government
- Login.gov: The public’s one account for government
- The Office of Facilities Management (OFM), National Computer Maintenance Management System (NCMMS), Public Building Service (PBS), and the GSA
Contract details and press release
- GSA Human Capital and Training Solutions (HCaTS)
- GSA One Acquisition Solution for Integrated Services (OASIS)
- GSA Alliant 2 Unrestricted Governmentwide Acquisition Contract (GWAC)
- Explore more GSA contracts
- ICF Modernizes 6 of 7 GSA Centers of Excellence
- ICF Supports Centers of Excellence with CX and Delivery Analytics
- ICF Supports Best-in-Class Enterprise IT Services Vehicle
