ICF conducted four separate research studies to identify ways in which the U.S. Army’s Multi-source (360) Assessment and Feedback (MSAF) program could be most efficiently executed while maintaining its effectiveness.
Research methods included mining an existing MSAF survey database, as well as developing and implementing an experimental design with four feedback interpretation methods. Research findings demonstrated that phone call feedback interpretation compared favorably to face-to-face interpretation. The results influenced the U.S. Army to launch MSAF with phone call feedback interpretation, saving the U.S. Army millions of dollars in projected face-to-face feedback interpretation costs while at the same time maintaining feedback effectiveness.
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