ICF International was selected by the U.S. Navy to improve its child care services by conducting an in-depth analysis of the child placement Resource and Referral (R&R) and Central Waiting List services across worldwide Navy Child and Youth Programs (CYP). Navy CYP provide developmental child care and youth recreational programs and services for eligible children and youth ages 4 weeks to 18 years of age, and each CYC is required to have a system for delivering R&R services to parents, including a registry of enrolled children and a Central Waiting List (CWL)—a registry of all children requesting a space in the installation or regional CYP.
ICF reviewed the child placement/R&R system in the mid-Atlantic region, gathered programmatic and process survey data from all Navy installations, and worked with Commander, Navy Installations Command to develop recommendations for Navy-wide policy change. The final product was a guidebook that outlined the new policies and included a compilation of detailed policies, procedures, techniques, and guidance to assist stakeholders to increase the efficiency and effectiveness of the child placement and R&R operations.
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