Louisiana's The Road Home Program

Categorized Under: IT Solutions



A year after Hurricane Katrina and Rita, federal funding was given to the State of Louisiana to rebuild the damage left by the hurricanes. ICF International provided planning and advisory services to the State related to its Community Development Block Grant – Disaster Recovery Program (CDBG-DR) and essential services to homeowners in support of the largest single housing recovery effort in U.S. history, The Road Home program. A first-of-its-kind program in terms of size, swiftness, and mission, ICF quickly hired more than 2,000 Louisiana-based intake staff to augment the state, local and nonprofit capacity.

As part of this effort, ICF created and implemented a start-to-finish case management system to handle more than 200,000 grant requests and 120,000 cases which needed eligibility determination and fund dispersal. Though originally contracted to process 123,000 applications, ICF processed 50% more applications which resulted in grants to 22% more homeowners than originally anticipated, all completed six months ahead of the original timeframe. This involved building an entirely new IT infrastructure, application processing systems, and forms. The work also required an exhaustive understanding of program policies, procedures, and regulation—not just for CDBG-DR but for FEMA’s Hazard Mitigation Grant Program, the Stafford Act, the Small Business Administration, the Uniform Relocation Act, and environmental and historic preservation laws as well as the larger legal, legislative, and constitutional issues impacting this specific program. ICF also ensured that there was no duplication of benefits and that funds were tracked to the individual case or applicant level—critical for protecting taxpayer investment in federal and state programs. The Road Home was among the most heavily audited programs, with nearly fifty state and federal audits conducted from June 2006 until June 2009, which produced no findings of waste, fraud, or abuse.

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Insight Details

Client: State of Louisiana, Housing and Urban Development

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