During the term of its contract from June 2006 to June 2009, ICF International provided essential services to homeowners after Hurricanes Katrina and Rita in support of the largest disaster relief program in U.S. history, the federally funded Road Home Housing Program. A first-of-its-kind program in terms of size, swiftness, and mission, ICF created a start-to-finish case management system to handle more than 200,000 grant requests and 120,000 cases needing eligibility determination and fund dispersal.
This involved building an entirely new IT infrastructure, application processing systems, and forms. It also required an exhaustive understanding of program policies, procedures, and regulation, as well as the larger legal, legislative, and constitutional issues impacting this specific program. ICF also ensured that there was no duplication of benefits and that funds were tracked to the individual case or applicant level—critical for protecting taxpayer investment in federal and state programs.
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