Categorized Under: Organizational Learning + Performance
The U.S. Department of Agriculture (USDA) Food Safety Inspection Service (FSIS) contracted with ICF International to build a comprehensive, cohesive evaluation system for its workforce training programs. Level III evaluation was the emphasis of ICF’s evaluation effort.
ICF first utilized a survey to determine whether the training changed the participants’ performance on key competencies and skills forming the core of the training program. ICF administered this survey to participants and their supervisors before each training event and three months after the training event.
ICF also integrated the Brinkerhoff’s Success Case Method to capture how individuals successfully transferred learning to their jobs into post-course surveys. ICF then interviewed training participants regarding critical incidents demonstrating on-the-job improvements and inhibitors to successful transfer of knowledge.
In the final phase of this project, ICF developed a centralized training evaluation database for FSIS to store training evaluation data and create data analysis reports. In addition to designing the evaluation methodology, ICF created guidelines and instructions regarding the administration of evaluation tools (i.e., collecting data), the proper use of database tool(s), and the procedures to produce and interpret various reports.
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