Project

Focus Groups Follow-up to the 2006 Federal Human Capital Study

Categorized Under: Homeland Security, Research + Evaluation

 

 
ICF was engaged by U.S. Customs and Border Protection (CBP) to conduct a series of focus groups to follow up on the results of the 2006 Federal Human Capital Study (FHCS) and to solicit further input from a national sample of supervisory and non-supervisory employees. The FHCS measures federal employees' perceptions and provides agencies with information on the extent to which they are successfully managing human capital in accomplishing their missions.

ICF developed a protocol and conducted a series of 127 focus groups with supervisory and non-supervisory CBP employees in 12 locations. Each focus group transcript was presented during one of 11 meta-focus groups, which were designed to jointly examine and refine collective findings to represent the most salient themes that emerged across individual focus groups. Next, a smaller group of researchers identified the 23 themes that spanned occupational groups using a similar process. A final report and briefing were presented to the Assistant Commissioners and Commissioner of CBP.

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Insight Details

Client: U.S. Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP)
 
 
 
 

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