Focus Groups Follow-up to the 2006 Federal Human Capital Study

Categorized Under: Homeland Security, Research + Evaluation


ICF was engaged by U.S. Customs and Border Protection (CBP) to conduct a series of focus groups to follow up on the results of the 2006 Federal Human Capital Study (FHCS) and to solicit further input from a national sample of supervisory and non-supervisory employees. The FHCS measures federal employees' perceptions and provides agencies with information on the extent to which they are successfully managing human capital in accomplishing their missions.

ICF developed a protocol and conducted a series of 127 focus groups with supervisory and non-supervisory CBP employees in 12 locations. Each focus group transcript was presented during one of 11 meta-focus groups, which were designed to jointly examine and refine collective findings to represent the most salient themes that emerged across individual focus groups. Next, a smaller group of researchers identified the 23 themes that spanned occupational groups using a similar process. A final report and briefing were presented to the Assistant Commissioners and Commissioner of CBP.

Insight Details

Client: U.S. Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP)

Did you find this content useful?


© Copyright 1992–2016 ICF International, Inc. All Rights Reserved.
9300 Lee Highway, Fairfax, VA.