ICF conducted a comprehensive evaluation to identify the current and future workload and workforce requirements to meet the mission of the U.S. Marshals Service Asset Forfeiture Program (AFP), which has changed substantially over the past 24 years.
For the evaluation, ICF assessed the current workforce capability and capacity by analyzing demographic data on the existing workforce, assessing existing workload and time required to perform key work functions, and interviewing key internal and external stakeholders in Headquarters and District Offices. We also identified business process and technology improvements in both headquarters and field functions and anticipated workload fluctuations based on future demand requirements and high-level skills required to meet mission demands in the future state organization.
In addition, ICF evaluated the organizational structure and provided recommendations for reorganization to support changing work and mission requirements. We developed a quantitative staffing model for projecting workforce needs based on workload and work composition and developed a workforce plan to address gaps and build the workforce required to meet the needs of the new program.
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