Strategic Review and Benchmarking of Commuter Connections Program

Categorized Under: Transportation



For Maryland Department of Transportation, a major funder of the Washington, D.C., region’s Commuter Connections program, ICF developed benchmarks for regional commute assistance programs by developing performance measures and interviewing agencies around the country to ascertain performance on these measures.

Commuter Connections’ performance was then compared to these benchmarks. ICF drew lessons about funding structure, performance, and operations, and made strategic recommendations to MDOT.

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Insight Details

Client: Maryland Department of Transportation (MDOT)
Location: MD

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