Innovation from Within

Innovation Strategies from within Health Organizations

Categorized Under: Health

ICF Ironworks' Cathy Halliwell moderated a panel discussion that identified some common themes to successful innovation strategies from both a healthcare payer and provider perspective. The webinar begins with a broad spectrum look at innovation occurring across the healthcare industry. Then, using examples from their respective companies, the panelists discussed what has made their models successful.

Topics explored in the webinar include:

Innovative solutions designed to confront rising health costs, grow business, or acquire and retain customers
Factors that have made the innovation process successful at Highmark and OrthoCarolina
Process considerations your organization should consider for its own innovation initiatives

Related Market + Service Offerings

Healthcare Payers + Providers

Presenters

Cathy Halliwell
PrincipalICF International

Cathy Halliwell is a business management and systems implementation expert with ICF Ironworks and has more than 18 years of professional consulting experience. Ms. Halliwell has extensive experience working with healthcare payers and providers, managing projects of up to $45 million annually, and participating in strategy sessions as a product subject matter expert (SME). She specializes in consumer-directed plans, incentives, telemedicine, and innovation.

Ms. Halliwell has a B.A. from Colgate University and an M.B.A. from the University of Virginia.
Paul Puopolo
Vice President, Business Innovation and DevelopmentHighmark

Paul Puopolo has valuable experience in executive management, innovation process, mobile health, leveraging emerging technologies, and extensive healthcare and military experience. At Highmark, he is accountable for developing the company's innovation portfolio and its strategic implementation to improve access, quality, and more cost-efficient care to Highmark’s members and the community it serves. He leads a professional team whose efforts include the identification, assessment, and collaborative development of new products, services, and business models to create new growth and competitive advantage for the company.

Prior to joining Highmark, Mr. Puopolo led the Innovation Center’s health entertainment initiative and mobile health interests as director of consumer innovation for Humana.

Mr. Puopolo has a bachelor’s degree in Comprehensive Science from Villanova University and a master’s degree in National Security Affairs from the Naval Postgraduate School in Monterey, California.
Steve Hendrick
Chief Information and Operations OfficerOrthoCarolina

Steve Hendrick has more than 20 years of experience in healthcare operations and information systems. At OrthoCarolina, one the nation’s largest providers of musculoskeletal healthcare, he is responsible for the strategic planning and operations of its 26 clinics and associated information systems and clinical technology deployment, training, and support services. In the last three years, Mr. Hendrick has worked with physician leadership and other executive team members to facilitate a 70 percent increase in the size of the group through both organic growth as well as merging in five new existing groups. Prior to joining OrthoCarolina, he was the senior vice president of MED3000 for nine years.

Mr. Hendrick has a degree in Computer Engineering from Forsyth Technical College, and he holds industry memberships in the American Academy of Orthopedic Executives (AAOE), Healthcare Information and Management Systems Society (HIMSS), and the Healthcare Data Warehouse Association (HDWA).