White Papers

Effective Engagement: Optimizing Utility Operations Through Customer Relationships

Categorized Under: Energy

 

 

This white paper by ICF International experts explores how to deploy tools and techniques that deliver and sustain effective customer engagement. Utilities that engage customers can improve both program performance and customer satisfaction, driving tangible results. All utilities interact with its customers, but in today's increasingly mobile, socially connected, data-rich, time-constrained world, are you effectively engaging your customers?

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Authored By

  • Jeff Adams

    Vice PresidentICF International

    Jeff Adams has more than 15 years of experience implementing energy and environmental policies, programs, and related information management solutions. He has led technology projects with U.S. federal, state, commercial, and multinational organizations, including Baltimore Gas & Electric, Consumers Energy, Chevron, ExxonMobil, U.S. Department of Energy (DOE), U.S. Department of Transportation (DOT), and the U.S. Environmental Protection Agency (EPA).

    Mr. Adams and his technical team administer and deliver customer-centric and analytic solutions for large and complex residential, commercial, and industrial demand side management programs. His team specializes in the end-to-end delivery of management solutions in energy efficiency; energy management; data analytics; program administration; and environmental, health, and safety (EH&S) compliance.

  • Tony Silva

    Senior Vice PresidentICF International

    Tony Silva is an integrated marketing communications professional with more than 18 years of experience. His career in Washington, D.C., has focused on primarily business-to-business, voluntary, and consumer programs related to health, energy, and environment. He has provided communications leadership to federal, state, and international government programs, as well as numerous private-sector clients. For the past 10 years, he has focused his work on the application of social marketing approaches aimed at influencing and changing behaviors related to energy efficiency, water conservation, and health literacy. His work in social media and interactive channels includes AIDS.gov, U.S.-Middle East Partnership for Breast Cancer Awareness and Research, and We Energies’ Way to Save efficiency campaign. Mr. Silva has an M.A. in International Communication from the American University’s School of International Service, and a B.A. in Journalism and Mass Communication from New Mexico State University.

  • Michael Whitaker

    Vice PresidentICF International

    Michael Whitaker joined ICF International as part of ICF’s acquisition of the assets of Symbiotic Engineering, LLC. He serves as the strategic business development lead for ICF’s proprietary sustainability information management system (SIMS).  Dr. Whitaker is responsible for the full life cycle of business development and client relations for multiple utility, governmental entity, and private sector clients, including new client identification, in-person and remote client presentations, proposal writing, utility data analytics, and deliverable generation. Dr. Whitaker was a founding principal and chief operating officer (COO) at Symbiotic Engineering, with a focus on utility data analytics and life cycle assessment (LCA).

  • Andy Wolff

    Vice PresidentICF International

    Andy Wolff has been with ICF Ironworks for 6 years and has almost 20 years of program and project management experience in a number of industries, including energy, health insurance, manufacturing, telecommunications, and government. He is an experienced delivery executive with the ability to effectively manage stakeholder needs and expectations and manage a large delivery team to a common objective. Over the course of his career, Mr. Wolff has managed the business and technical aspects of large, strategic initiatives for fortune 50 companies, specializing in eBusiness initiatives. His project portfolio includes a variety of eBusiness initiatives, including web rebranding, consumer portal redesigns, portal consolidations, and architectural redesigns. While he has worked in a number of industries, his primary focus is in the energy industry.

Insight Details

Published: Nov 13, 2012
Authors: , , , ,

Jeff Gibbons

 
 
 
 

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