Business Process Operations + Optimization

Contact Us

Email: mailto:info -at- icfi -dot- com
Phone: +1.703.934.3603

Want to work at ICF? 
Learn about Careers.

ICF Creates 550 Customer Service Jobs in Henry County, Virginia

Learn more about ICF's commitment to rural development from U.S. Senator Mark Warner.

Call Centers

Business Process Operations + Optimization

ICF International provides custom business process services to optimize service and increase customer satisfaction in social services, health, energy, defense, and more.



ICF provides efficient and effective business processes that help agencies, organizations, and corporations boost the bottom line, add value, and advance mission success. Our business processes serve the full lifecycle of programs, with our capacity especially well-suited to programs integrating multiple processes and requiring flexibility and sensitivity.

ICF works in partnership with clients to tailor business process solutions for:

  • Custom-designed data collection, analysis, and reports
  • Call centers, training, data management
  • Customer service, data collection, secure processing, analysis and reports
  • Program-management models, waste and fraud prevention, quality assurance
  • Incentives and rebate processing, rapid stand-up programs

Our business processes experts bring experience in a wide range of areas, including Medicare and Medicaid, student loans, veterans affairs, public health, and natural resources.

Explore Our Business Process Operations + Optimization Offerings


© Copyright 1992–2015 ICF International, Inc. All Rights Reserved.
9300 Lee Highway, Fairfax, VA.