ICF provides efficient and effective business processes that help agencies, organizations, and corporations boost the bottom line, add value, and advance mission success. Our business processes serve the full lifecycle of programs, with our capacity especially well-suited to programs integrating multiple processes and requiring flexibility and sensitivity.
ICF works in partnership with clients to tailor business process solutions for:
- Custom-designed data collection, analysis, and reports
- Call centers, training, data management
- Customer service, data collection, secure processing, analysis and reports
- Program-management models, waste and fraud prevention, quality assurance
- Incentives and rebate processing, rapid stand-up programs
Our business processes experts bring experience in a wide range of areas, including Medicare and Medicaid, student loans, veterans affairs, public health, and natural resources.
Explore Our Business Process Operations + Optimization Offerings