ICF’s business transaction processing offers fast, secure end-to-end transaction processing for businesses, agencies, and organizations. As programs such as rebates and incentives become more multifaceted, the capabilities to bring all the pieces of a program together and manage each transaction efficiently becomes essential to advancing a program or product.
ICF’s dynamic, innovative approach to transaction processing meets the needs of this rapidly changing field. We are helping to shape the transaction processing field with our work in developing the new portfolio approach to transactions.
Our transaction processing quality extends for the full lifecycle of a program, offering services for every step:
- Intake—Manage large quantities of applications, capture initial applications, prepare and adjudicate transactions
- Workforce—Deploy high-capacity workforce rapidly
- Outreach—Execute large-scale mailouts, social media, web-based interactions, and multi-mode customer outreach
- Security assurance—Operate secure environment, establish redundancies, safeguard personal information
- Output delivery—Issue remuneration, including checks, debit cards, rebate cards, and rewards cards
In addition, all back-office processes at ICF are developed based on the company’s more than 20 years of domain expertise in subjects ranging from energy to public health to homeland security.