Business Process Operations + Optimization

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Email: mailto:info (at) icfi (dot) com
Phone: +1.703.934.3603

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Business Process Operations + Optimization

ICF International provides custom business process services to optimize service and increase customer satisfaction in social services, health, energy, defense, and more.



ICF provides efficient and effective business processes that help agencies, organizations, and corporations boost the bottom line, add value, and advance mission success. Our business processes serve the full lifecycle of programs, with our capacity especially well-suited to programs integrating multiple processes and requiring flexibility and sensitivity.

ICF works in partnership with clients to tailor business process solutions for:

  • Custom-designed data collection, analysis, and reports
  • Call centers, training, data management
  • Customer service, data collection, secure processing, analysis and reports
  • Program-management models, waste and fraud prevention, quality assurance
  • Incentives and rebate processing, rapid stand-up programs

Our business processes experts bring experience in a wide range of areas, including Medicare and Medicaid, student loans, veterans affairs, public health, and natural resources.

Explore Our Business Process Operations + Optimization Offerings

ICF Company Highlights 2014-15 

More than ever, government and commercial enterprises around the globe need a trusted partner capable of producing powerful solutions for the Digital Age. Learn how our core services work together to advance our clients’ goals and help them engage with broad audiences. Click here to view ICF's 2014–2015 company highlights.


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9300 Lee Highway, Fairfax, VA.