User-Centered Design—ICF’s team of designers, usability specialists, information architects, and web developers specialize in accessibility and 508 compliance, integration of social media and other Web 2.0 functionalities, search engine optimization, and emerging technologies like mobile applications. Through a user-centered process that includes heuristic evaluation and user testing, the team creates websites that reflect best practices in design, information architecture, usability, and interactive media development.
Mobile Platform Integration—Mobile web usage is expected to surpass desktop web usage within the next three years. With the enhanced functionality of smart phones, more consumers are expecting a targeted mobile experience from each website they visit or application they download. ICF understands the contextual nature of mobile web usage and has crafted websites that deliver mobile-specific content and features, health data, and location-based information and services.
Social Media Monitoring and Analysis—As social media usage continues to skyrocket, companies and organizations need a thorough understanding of how their customers and target audiences are using emerging media. Social media offers an unprecedented opportunity to monitor and evaluate public interest and opinion. However, tracking and analyzing this constant flow of information presents numerous challenges. ICF has developed a methodology currently being leveraged by several U.S. federal government agencies to effectively monitor and analyze social media discussion.
Web-based Learning—ICF has developed its own web-based learning application that manages the development, deployment, and administration of online courses. Our learning courses feature intuitive navigation and user help features, and can include audio and video, interactive learning exercises, graphical illustrations, a glossary, automatically scored quizzes and exams, student records, a student clipboard, completion certificates, and an interactive “Ask-an-Instructor” feature. Each online learning environment contains extensive usage and achievement reporting.
Online Group Collaboration—ICF’s collaborative project management platform is designed to enable online communication and collaboration among project teams or groups of grantees. The system is a suite of online applications that can be customized to provide tools for project management, information sharing, collaboration, project tracking, data collection, reporting, and online discussions. Multiple clients have leveraged the system’s scalable architecture to have ICF build robust technical assistance tracking and data collection and reporting modules.