Program Management +
IT Management

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ICF Performance Agility

Performance Agility

ICF International’s proven Performance Agility™ method integrates critical elements of program management best practices with unparalleled content knowledge for the successful implementation of high-profile, high-impact U.S. federal government programs.



ICF’s Performance Agility™ represents a breakthrough program management. Our Performance Agility™ concept helps program managers navigate and implement mission-critical, multibillion-dollar programs that face intense public scrutiny and leave little room for error.

Clients who tap into the power of Performance Agility™ often face specific challenges:

  • No precedents—The initiative is attempting to do something that has never been done before.
  • High visibility—Large numbers of stakeholders will influence program requirements and evaluation.
  • Start-up urgency—Delivery of services and operations must begin before the program can be fully defined.
  • Continual change—An evolving environment, combined with long project timelines, guarantee that significant changes will occur.

Program managers turn to ICF and Performance Agility™ to enhance program performance and efficiency while maintaining the flexibility needed to adapt to an unrelenting pace of change.

Performance Agility™ includes strategic communications support. ICF’s experienced communications team helps the managers of large-scale programs successfully face intense scrutiny from government officials, media, and the public at large. We understand the nuances of specific issues, which allows us to craft program narratives that resonate with internal and external stakeholders. We then disseminate these messages using an appropriate array of strategic tactics, from traditional public relations to cutting-edge new media.


Featured Resources

  • Technology monitoring and planning—As part of ICF's commitment to advanced technology development, we help clients by maintaining awareness of the evolution of information systems, telecommunications, automatic identification, and data capture techniques, including bar-coding and RFID strategies, and other key technologies.
  • Customer and marketing support—ICF helps clients realize their strategic and tactical customer management goals by aligning customer and marketing functions with processes and systems that cut across traditional areas such as market research, product management, marketing, sales, and customer service.
  • Market, product, and business strategy—ICF has assisted clients with advanced product development processes and techniques for creating, screening, and developing new strategies and products. We help our clients understand their customers' needs and their own competitive positioning through market research and analysis, strategy formulation, business planning, product costing and pricing, product line and portfolio management, and product development.
  • Transportation and distribution networks—ICF International helps clients realize economic value by providing quality distribution schemes and dispatch products, and improving transportation efficiency by employing information systems that utilize real-time data and promote internal and external connectivity.
  • Operations control and information systems—ICF has managed several major projects associated with computer-based decision support and operational control systems in virtually every postal function. Our work includes functional and technical reviews, design, development, user training, and deployment.
  • Poste Italiane
  • U.S. Department of State
  • U.S. Postal Service (USPS)
  • Project

    USPS Equating Study

    ICF designed and conducted an equating study on the 473 Postal Exam, which used to select thousands of employees and was converted from paper-and-pencil to an Internet platform.

  • Project

    Support to USPS Engineering

    For ten years, ICF International has been providing a range of program management-related support to USPS Engineering, which is responsible for the development and deployment of the U.S. Postal Service’s equipment and systems used in mail processing and in retail and delivery operations.


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