ICF works with clients to develop a clear plan for successful program outcomes by integrating planning, budgeting, and operations. By drawing measureable connections from budget processes to program outcomes, we enable clients to make better decisions, manage costs, and achieve organizational goals across the entire lifecycle of a project or program.
ICF supports U.S. lawmakers and program managers at the national and state levels to develop performance-based metrics that accurately measure and communicate the effectiveness of public investments. We help clients see the big picture to ensure that new and existing programs, acquisition, and personnel are all supporting broader, long-term objectives.
ICF’s integrated approach to performance management enables clients to harness the collective potential of their people, processes, and technology into tangible value. Our expertise in practical processes and technology allows us to design appropriate systems that turn data into action in support of continuous performance improvement.
ICF’s performance management services include:
- Developing consistent evaluation criteria to shift the focus from tactical outputs to substantive outcomes
- Facilitating stakeholder engagement to ensure that all parties are on the same page and working toward common goals
- Addressing critical human capital issues through skilled workforce analysis and development
- Linking individual performance to organizational success by helping managers identify gaps in staffing and develop new training requirements
Our expertise also extends to optimizing the processes and systems required to enhance efficiency. Using tools such as Lean Six Sigma®, our team designs new processes from the ground up, as well as options for refining existing processes in support of continuous improvement initiatives.