ICF Research + Evaluation Performance Measurement

Performance Measurement

ICF supports U.S. federal agencies, nonprofits, and commercial firms with performance measurement tools and techniques to monitor progress, drive improvement initiatives, and make informed budgetary decisions.



ICF works with clients to develop the consistent, high-quality breadth of performance measurement tools needed to validate and document program success worldwide. Our full lifecycle approach includes:

  • Developing meaningful and measurable indicators
  • Creating dashboards and balanced scorecards
  • Setting targets and goals for continuous quality improvement programs
  • Designing and implementing web-based data management and reporting systems

ICF’s performance management experts have extensive field experience so we can quickly build relationships with client organizations and help them set metrics and goals. Our teams include subject matter experts in multiple areas—health, social services, defense, energy, the environment.
When assisting organizations with the nuts and bolts of a performance measurement system, ICF’s experts help agencies leverage existing systems and resources. We incorporate performance measurement tactics throughout the agency to effectively gauge overall programmatic performance and allocate resources in ways that optimize overall value. 

ICF also designs performance management systems to adapt to regulatory and programmatic changes while retaining foundational consistency. We keep pace with developments in performance measurement procedures and best practices. We also help clients adapt performance measurement programs to use fewer indicators or crosscutting indicators across multiple programs, or in reformulating measurements.


Featured Resources

  • Data collection and analysis—ICF uses a wide range of tools including online applications, phone and mail research, and secondary research.
  • U.S. Department of Education (DOE)
  • U.S. Department of Health and Human Services (HHS)
  • U.S. Department of Veterans Affairs (VA)
  • Tamara LamiaTamara Lamia

    Senior Manager

    Expertise in: Health
  • David CottonDr. David Cotton

    Senior Vice President

    Expertise in: Health, Training + Technical Assistance

Contact Info

info -at- icfi -dot- com

+1.703.934.3603 or +1.800.532.4783

9300 Lee Highway, Fairfax, VA 22031-1207 USA

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